Contact | Hotel Lobby AI Video

Support and privacy requests

Hotel Lobby AI Video is operated by John Yan, Hong Kong. Contact address: Hong Kong.

Email support@hotellobbyaivideo.io for account, video, payment and refund help. For privacy or likeness requests, email privacy@hotellobbyaivideo.io. Privacy messages reach the same support team; replies come from our support address.

Help us identify the issue

For a video problem, include your account email, task identifier, the approximate time and a brief description of what went wrong. If you can open the output, identify the affected part of the clip. Do not repeatedly create new tasks while an earlier status is uncertain.

For a payment issue, include the order reference, date, currency and amount. Never send full card numbers, security codes, passwords, authentication codes or API keys.

For a privacy or likeness concern, identify the affected account, task or media link and explain your connection to the request. We may need to verify authority before disclosing records or changing another person's data. Avoid sending identity documents unless a necessary, secure verification method has been agreed.

See Refunds and credits, Privacy, and Acceptable use.